Please note: Returns cannot be accepted for items that have been used or for food products that have been opened. We appreciate your understanding.
Please inspect your order promptly upon arrival. Return requests must be submitted within 7 days of receiving the item. Requests made after this period will not be accepted.
Once your return request is submitted, the return item must be shipped within 5 business days (postmark as proof). Returns sent after this period will not be accepted.
Certain items are not eligible for return or exchange. Please refer to the individual product descriptions for details.
Returned items must be unused and free from damage not caused by manufacturing defects.
According to the Consumer Protection Act, the 7-day cooling-off period is for you to evaluate whether the product meets your expectations—it is not a trial period.
Please retain all original packaging (including outer boxes). Returns without complete packaging will not be accepted.
We only accept exchanges for items that are defective or damaged.
If you need to exchange for the same product, please send an email to: hello@hermits-hut.com
and ship the item to the Hermit’s Hut store (address provided after confirmation).
Refunds will only include the purchase price of the returned item(s).
Original shipping fees and any transaction charges are non-refundable.
The return shipping cost will be covered by us.
Credit Card Payments: Once the return is confirmed, the refund will be issued directly to the original credit card.
Cash on Delivery (COD): Once the return is confirmed, the refund will be transferred to your designated bank account.
Contact our customer service to notify us of your return request.
You may reach us via:
Phone: +886-2-2746-6929
Email: hello@hermits-hut.com
Or via our Facebook fan page
Please provide your name and contact number.
Our team will respond promptly to confirm the return process and next steps.